Return and Refund Policy

This Return and Refund Policy applies to products purchased through https://abanoubeshakshafik.com.

30-Day Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To begin a return, email support@abanoubeshakshafik.com and include:

Your order number;
The product you wish to return;
The reason for the return; and
Photographs if the product is damaged, defective, incomplete, or incorrect.

Please do not send a product back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted or processed.

Return Eligibility

To qualify for a return, a product must:

Be unused and in its original condition;
Be clean, dry, and free from stains, odors, dust, hair, pet hair, lint, makeup, detergent, moisture, or other signs of household use;
Not have been washed, cut, altered, marked, repaired, or damaged after delivery;
Include all original components, such as lids, dividers, inserts, support boards, handles, straps, and other included parts;
Be returned in its original packaging where reasonably possible; and
Be safely packaged to prevent damage during return shipping.

Because our organizers and storage boxes may arrive folded, customers may carefully unfold and inspect a product to check its size, construction, compartments, and included parts. Careful inspection alone does not make a product used.

However, a product that has been used to store clothing, underwear, socks, accessories, or household items and shows signs of continued use may not qualify for return.

Product Size and Fit

Customers should review the dimensions shown on the product page and measure the intended drawer, shelf, closet, or storage area before ordering.

A product not fitting the customer’s space because measurements were not checked is treated as a personal-reason return. It may still be returned within the 30-day period if it otherwise meets the eligibility requirements, but the customer is responsible for return shipping.

Because fabric organizers are soft-sided products, minor dimensional differences may occur depending on how the product is unfolded, shaped, filled, and measured.

Packaging Creases and Normal Product Characteristics

Some fabric organizers and storage boxes are folded or compressed for packaging and transportation. Temporary creases, folds, or changes in shape may be visible when the product is first unpacked.

These conditions will often improve after the product is fully unfolded, shaped, or allowed to rest. Minor packaging creases alone are not normally considered damage or a manufacturing defect.

The following are also not normally considered defects:

Minor measurement differences caused by the flexible nature of fabric;
Slight color differences caused by lighting, photography, or screen settings;
Normal movement in soft-sided organizers;
Minor variations in stitching or fabric texture that do not affect ordinary use; and
Packaging folds that do not prevent the product from functioning as described.

Customers may still request a personal-reason return within 30 days if the product remains eligible, but customer return-shipping rules will apply.

Personal-Reason Returns

Personal-reason returns include:

Changing your mind;
Ordering the wrong product;
Selecting the wrong size, color, or configuration;
Failing to measure the intended storage space;
Deciding that the product does not suit your drawer, closet, shelf, or room; or
No longer wanting the product.

For an approved personal-reason return:

The customer is responsible for return-shipping costs;
Original shipping charges, if any, are non-refundable; and
The product must satisfy all return-eligibility requirements.

We recommend using a trackable return-shipping service. We are not responsible for customer-return packages that are lost before being delivered to our authorized return address.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

Examples of problems that should be reported include:

Torn fabric;
A broken or unusable zipper;
A missing divider, insert, lid, or support board;
Significant damage caused during transportation;
Receiving the wrong product, color, size, or configuration; or
Receiving fewer components than described on the product page.

Contact support@abanoubeshakshafik.com and provide:

Your order number;
A description of the problem;
Photographs of the complete product;
Close-up photographs of the affected area;
Photographs of all included components; and
Photographs of the packaging and shipping label where relevant.

We will review the information and provide an appropriate resolution. Depending on the circumstances, this may include replacement parts, a replacement product, an authorized return, or a refund.

When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product caused by us, ABANOUBESHAKSHAFIK LLC will be responsible for reasonable return-shipping costs.

Non-Returnable Products

A product is not eligible for return when:

The return request is submitted more than 30 days after delivery;
The product has been used and shows signs of household use;
The product has been washed, altered, cut, marked, repaired, or intentionally damaged;
The product contains stains, odors, moisture, mold, dirt, hair, pet hair, or other contamination;
Original components are missing for reasons not caused by us;
The damage occurred because of misuse, improper cleaning, improper storage, or failure to follow product instructions; or
The product was returned without authorization and cannot be matched to an order.

Nothing in this section limits rights that cannot legally be excluded.

Exchanges

We do not offer direct product exchanges.

If you would like a different size, color, configuration, or product, return the original product under this policy and place a separate new order.

Return Address

Approved returns must be sent to:

ABANOUBESHAKSHAFIK LLC
1253 S Argonne Cir.
Aurora, CO 80017
United States

Do not send a return to this address until you have contacted us and received return authorization and instructions.

Sending a package to the address without authorization does not guarantee that the return will be accepted or refunded.

Return Inspection

After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.

We will check the returned product’s condition, components, packaging, and eligibility. We will then notify you whether the return and refund have been approved.

If a returned product does not meet this policy, we may deny the refund or contact you regarding the available options, subject to applicable law.

Refunds

Approved refunds will be issued to the original PayPal transaction within 10 business days after return approval.

For personal-reason returns, the refund covers the approved product price. Original shipping charges, if any, are not refunded.

PayPal or the customer’s financial institution may require additional time to post the refund after it has been issued.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@abanoubeshakshafik.com.

Contact Us

For return or refund assistance:

ABANOUBESHAKSHAFIK LLC
Email: support@abanoubeshakshafik.com
Phone: +1 (303) 668-9165